We're trading, we're shipping, we're sleeping
We're committed to supporting our team and customers as best we can throughout COVID-19. For us, our commitment to our team and our customer’s safety is our number one priority, and we are taking every necessary precaution to ensure we are being proactive and can continue to provide you with our sleep solutions and support.
Rest assured, we're following the necessary precautions and our approach is to be proactive, preventative and on the front foot.
Hygiene and Safety:
- Contact free delivery
- Minimised handling
- Reduced staff in office
- More frequent cleaning procedures throughout the day
- Sterilisation processes in place for all arriving stock
We are taking every precaution to protect our team who are supporting our customers and supplying all their favourite products. Fortunately, most of our team members are now working from home and are practising social distancing by keeping all of the transactions electronic to reduce non-essential human contact.
Our team members who pack our orders are practicing social distancing and are taking every precaution possible to ensure their safety. Any team member who may not feel 100% is encouraged to stay home until cleared by their healthcare provider.
Online Store and Shipping:
We continue to offer free standard shipping on orders over US$75. All orders are fully tracked.
Our online store is still completely operational and we continue to ship our orders every business day, maintaining our speedy dispatching for every order, however, as this health situation changes, it can have an impact on our international carriers. We will keep you informed as we find out more and allow a little longer for your order to arrive. If you ever have any questions about an order you've placed, you can reach out to our team at firstname.lastname@example.org.
Our customer service team are working remotely to take care of all of our customer enquiries, emails, phone calls, and order management to the very best of their ability as per usual.
As always, our team are making sure our products stay topped up so we can continue to support your sleep. So, whether you need some more Deep Sleep Drops, Pure Essential Oils or other sleep solutions, we'll be doing our very best to make sure our loyal customers have everything that they need.
At this stage, our Returns Policy remains as usual with 14 day returns for change of mind.
Thank you for your understanding during this challenging time. We will keep you posted with updates and if you have any questions or concerns, please contact us.
Thank you for your ongoing support.
The Goodnight Co. family