All orders of USD$100.00 or more will receive free shipping.
WHAT ARE YOUR SHIPPING COSTS?
All international orders of USD$100 or more will receive free shipping. Orders under $100 will incur a USD$10 shipping fee. Unfortunately, we are not able to provide Express international shipping at this stage.
IS MY ORDER TRACKED?
All deliveries are tracked. You will receive a tracking number as soon as your order is dispatched so you can follow the link to track your order.
WHEN CAN I EXPECT MY ORDER?
We're based in Brisbane so most of our international customers can expect to receive their order within 7 - 12 business days. Delivery times are dependent on the country, courier, time the order is received. Orders received by midday AEST will be shipped the same day. On business days, orders placed by 12pm will be shipped the same day. Orders placed after this will be processed and shipped the following business day.
WHO PAYS FOR DUTIES AND OTHER DELIVERY FEES?
When purchasing from outside of Australia, your order may be subject to your countries import duties, taxes and/or customs fees (summarised as Duties). You will be responsible for paying these Duties either at the point of delivery or after delivery. Your local customs office will be the best source of information to help you understand the payments and process. We will not be able to advise you whether Duties will apply to your order or the amount for paying Duties. If you have shopped online from Australia before, then you are probably already familiar with this process, as it is standard across online retailers.
CAN YOU MARK MY ORDER WITH AUTHORITY TO LEAVE?
All orders require a signature on delivery, however, if you prefer not to sign for your order, you can request an 'Authority to Leave' in your order notes, or email us at firstname.lastname@example.org.
I PURCHASED MULTIPLE ITEMS WILL THEY BE SHIPPED TOGETHER?
If all the items you ordered are in stock, they will ship together as one parcel.
DO YOU SHIP TO PO BOXES?
Yes, we do.
WHAT ABOUT RETURNS AND REFUNDS?
You can return or refund products for a number of different circumstances including if a product does not comply with a statutory guarantee contained in the Australian Consumer Law.
If you change your mind about your purchase, we will accept returns and refunds within 14 days of purchase for unopened, unused products, in their original condition and packaging, and in re-saleable condition.
As some of our products are ingestible, we are unable to accept returns of opened products (unless the product does not comply with a statutory guarantee contained in the Australian Consumer Law). Please email your request to return your product to email@example.com and we will send an address for you to send your unopened product(s) to us. We must receive returned product(s) within 30 days of your order together with a copy of your sales invoice / order confirmation. Please note that shipping a return is at your own cost and we are unable to refund your original order’s shipping cost.
Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of The Goodnight Co..
WHAT IF MY PRODUCT ARRIVED DAMAGED OR FAULTY?
We are just as disappointed as you are if you've received a damaged or faulty product! The Goodnight Co. will replace any products that arrive damaged or are faulty. Please email us at firstname.lastname@example.org to begin the replacement process.
DO YOU SHIP INTERNATIONALLY?
Selected products at The Goodnight Co. are available for international purchase via our international website.